Dreaming of Social Media Success – Thoughts from #Sreeattle 2015

"Can you make me Twitter-famous” or as referenced occasionally by the younger crowd “Instafamous?” I often hear this question from friends and some brands. The rise of social media platforms in the last few years has spawned the idea of instant validation and a podium to express point of views and beliefs. While there is a bit of validity to this idea, taking a step back and examining social media closer, the truth is much like other communication platforms – success doesn’t happen overnight and the “gurus” and “mavens” of the digital world often obtain their status after months if not years of dedicated cultivation and practice.

Last week I had the opportunity to listen to "Sleepless in Sreeattle - A Night of Social Media," a lecture hosted by UW Comm Lead at the Seattle Art Museum. The talk featured renowned social media expert Sree Sreenivasan, Chief Digital Officer at the Metropolitan Museum of Art and former professor at the Columbia School of Journalism. He’s been named one of AdAge's 25 media people to follow on Twitter and one of Poynter's 35 most influential people in social media. In his current role Sree oversees a team of 70 people on the digital side - video, apps, mobile, social, geolocation, web, data, e-mail, and more. Sree describes his current role as telling “a million stories about a million pieces of art to a billion people.”

The talk focused on how to get the best use out of time invested online and how to build more fans and followers and how to do so in a smart, strategic, and sustainable manner. As Sree joked near the beginning of the talk, the premise alone is enough to warrant a hefty conference fee type of price tag. Yet thanks to Hanson Hosein, Sree, SAM, and UW Comm Lead it cost less to attend than a drink at Starbucks.

Wide spread use of social media has created an interesting challenge, how do you get heard in the midst of all the shouting? Sree provided a powerful answer to the question, “Where everyone is a content generator, those who are trained will rise to the top.” Social media has created an unprecedented opportunity to be heard but it’s not as simple as turning on your smartphone and snapping a few pictures on Instagram or sending some tweets. To get to the expert level, consider Sree’s ABC and SAA rule: Always be collecting; share as appropriate.

An excellent example of sharing as appropriate arose early in the talk as we all paused for a moment of silence to open up the lecture in honor of those who lost their lives in the Charlie Hebdo shooting. This brief act of respect stemmed from Sree’s earlier pledge to temporarily stop tweeting and posting following the shooting. His intention was to do his part to reduce the amount of “noise” being produced that day and allow the truly important information to rise to the top. As he put very eloquently during the talk, “don’t promote yourself when the world is falling apart.”

It’s no secret but social media similar to a resume should always be up-to-date and reflect the best most current you. Relevant accomplishments or tasks even if temporary should be part of your digital footprint. For photographers this might mean highlighting one of your best photos or for writers it might be a link to your most recent post. This tip applies to all social networks but is particularly important for sites like LinkedIn or Twitter which are often used as a basis for your digital identity.

Whether it’s Anthony Weiner’s dick pic or the epic lewd tweet by US Airways. Social media provides users the power to engage with larger audiences but it can also be the gateway to trouble.

With this in mind, it’s important to be deliberate, strategic, and smart in all social media usage. Sree mentioned during the talk he spends 3 to 6 minutes composing his tweets. Why? “It’s the only thing that could potentially get him fired or divorced,” Sree joked.

Social media at times seems much removed from reality but as we’ve seen countless times since its invention, it has real world impact and consequences.

It’s tempting after signing-up for your first social network to jump atop the soap box and start spouting your perspective and point of view. Social media is powerful beyond its broadcasting capabilities however. One of the elements which has made social media such a unique medium in modern day is its ability to facilitate listening and create conversations. With this in mind it’s important to consider those on the other end of your bullhorn. Pausing for a second you’ll notice everyone all of a sudden has a bullhorn similar to yours, even if it’s spouting a point of view which deeply conflicts with your own.

Here lies the true challenge of becoming a social media “expert” or “guru,” it’s all tied to authenticity and people.

Often what’s common sense in real life is common sense on social media. Like the real world, social media has etiquette. Sree spent a good portion of his talk commenting on it and how it affects your performance online. One of his most salient tips, “don’t be an ask.”

Similar to how in real life, you can’t walk up to someone and just start asking for favors or requests. You can’t do it on social media either, despite the countless random LinkedIn invitation requests you might get that say "Since you are a person I trust, I wanted to invite you to join my network on LinkedIn.” To avoid being an “ask” on social media consider the following Sree tips:

• Don’t just cold call or ask for favors
• Build relationships with people online
• Reshare and Retweet (RT) other people’s content but also add value
• Don’t just promote yourself; be a pointer to other people’s content

Instead of being an “ask,” strive to be authentic and connect. As I’ve personally experienced, sometimes you can meet people who will transform your life and perspective. A few great folks I’ve met online include @bethevans, @seattletallpopp, @lukobe, @leah_motz.

Sometimes connecting for no particular reason is the best way to start and can lead to unlocking opportunities and conversations you never considered.

Ultimately social media is an exercise in being human and continuing to learn and grow from interactions with others. As someone who’s been active on social media for a number of years, it was refreshing to hear Sree share tips on how to succeed on digital platforms and most importantly for my point of view be a better communicator and person. So while it’s possible to become “Instafamous,” social media at its core is about so much more than being an internet celebrity, it gives people the power to connect, engage in meaningful dialogue, and create relationships outside of their immediate network.

Special thanks to UW Comm Lead, SAM, Hanson, and Sree for the presentation. Curated tweets from the presentation below along with a link to Sree’s presentation.

Sree's Slides

WHERE ARE THEY NOW? JOSHUA HOLLAND MAKES HIS OWN PATH AS A DIGITAL STRATEGIST

Article Originally Published on COMMunity Building 

Joshua Holland graduated from the UW in 2009 with a degree in Communication and a minor in Diversity. During his undergraduate years, he was actively involved with Delta Lambda Phi and the United Greek Council. He also participated in an Exploration Seminar to Paris that was organized by the English Department. While there he researched and reported on the impacts of the city’s cultural sites on minority groups.

Here’s what he been doing since then and some advice to those soon-to-be graduating students:

What have you been up to since graduation? My career started at Nyhus Communications – a medium-sized public relations (PR) shop. While there I was a part of the agency’s creative services team where I focused on content strategy for the company, developing new media pitches and strategy for clients, and organizing special events. After a few months I was moved into the organization’s technology practice where I focused on traditional PR. Shortly after this transition I was laid off due to a lack of available work at the company.

During the downtime between Nyhus and my next employer, I traveled to Malaysia for 28 days. A majority of my time was spent in Kuala Lumpur – the country’s capital and home of thePetronas Twin Towers. During the trip I explored much of the city and met with a number of Malaysian businessmen to get a better understanding of the country’s business and culture. I also snuck in a fair amount of regional travel during my trip; I visited Malacca and Langkawi.

Following my trip I returned home and interviewed at Waggener Edstrom – a global PR firm which specializes in technology PR and is Microsoft’s agency of record. The interview was setup by a friend following a brief Twitter conversation we had about my job hunt. After the interview I was offered a position with the agency’s Developer Platform Evangelism team. I worked on a number of international events including TechEd Europe and Build 2012. Unfortunately after a few months I learned the world of high tech PR was not for me and missed my prior work with digital media and content strategy. At the end of 2012 I left the agency and started freelancing following the advice of a close friend/former boss.

I was a little unsure about my prospects during the beginning of my freelancing career but after some persistence and good networking I landed my first client, Citizen University – a civic engagement event held at Seattle Center. Following this initial win I hit a short streak and won business from Marx Foods – a specialty food shop in Lower Queen Anne, Tripcierge – a startup focused on trip planning, and Seattle Goodwill.  I’m currently looking for a full-time role.

In addition to my work life I’ve actively volunteered my time to a number of organizations over the years including the American Society for Public Administration, Delta Lambda Phi, and Public Relations Society of America (PRSA) Seattle Career Jumpstart. I’m also an active networker and proponent of continuing education; you can often find me at local events or enrolled in some sort of class. In 2012 I participated in the Institute for Democratic Future, a political fellowship focused on learning the ins and outs of Washington State’s political system.

Describe your typical work day: In the summer of 2013 I began working extensively with Seattle Goodwill Industries as the organization’s temporary Digital Communications Coordinator. No day was ever the same. I worked closely with the Communication Manager to help distribute information about Seattle Goodwill to external audiences on our social media channels, managed web updates for seattlegoodwill.org, and created content for the blog and internal publications. Topics ranged daily as well. One day my team and I were focused on donations, another day we were working on retail collateral, and by the end of the week we may have worked on new internal programs for Seattle Goodwill employees.

How did you get the job you are doing now? After freelancing for almost a year in 2013 I reached out to Vitamin T – an international staffing agency, regarding a part-time position posted on LinkedIn. Following a series of interviews with Vitamin T and Seattle Goodwill, I started working part-time with the organization in the summer of 2013. My other contracts have been acquired through a mixture of networking and personal contacts.

Do you have any tips on finding a job for those still in school? Network. Job boards are a good start to any job search, but real success comes from creating a direct connection with people in the community and field you’re interested in working in. Shortly before graduating in June 2009, I utilized the Husky Career Network to reach out to UW alumni in the area and get advice about job hunting and general career tips.

This initial step helped me meet Anne Tillery, partner at Pyramid Communication. At the time her agency wasn’t hiring full-time for entry level positions but she offered to connect me with people in her network and helped me build out my basic network. To this day I still consider her one of my best mentors and a good friend. She also alerted me to the world of “secret job boards” and signed me up for the one she manages.

What is the single most important thing to do while in school to prepare for the real world? Intern. Real world experience will teach you so much about the field and help connect the dots between what you learn in class and practical application. It will also help you discover what type of work you want to do and the kind of work culture you fit best into.

Now that you’ve had some time to reflect on college, what advice had you wished you received while in school? Never stop learning and don’t be afraid to learn disciplines outside of the traditional scope of communication roles. The field of communication is always changing and employers are very eager to have someone on board who has a variety of skills in their wheel house. I skipped out on taking some of the UW’s free software classes and engaging with more technical concepts such as basic programing.

Where do you hope to be in five years? In five years I hope to have a master’s degree, be married to my fiancé, and working on issues related to urban planning.

Anything else you would like to add?

1) Never be afraid to ask someone to coffee, i.e. info interviews. As a new graduate info interviews are one of your most powerful resources during your job search.

2) Send thank you cards. A thank you card goes a long way in being remembered by a potential employer or business contact. Just remember, be sincere, short, and stay-in-touch.

3) Don’t be discouraged by missteps. Some of my best life experiences and learning moments have come from detouring from my “master” life plan.

Visit his website: http://www.joshuaholland.co/